Welcome to the Patient Help Center

You can schedule an appointment by calling your clinic directly. Locate a clinic near you by using our Find a Location tool, or browse providers on the Find a Provider page.

Please note: Appointments cannot be booked directly through the Patient Portal. However, you can submit a request, and a team member will follow up to assist with scheduling.

It’s easy to get started. Call your preferred clinic or request an appointment through the patient portal. Many of our locations can see new patients within the same week.

Appointment policies differ by Bookmark Medical location. While some clinics offer walk-in or same-day appointments, others require a scheduled visit. Please call your preferred care location directly to learn about their specific options. Our Find a Location tool can help you find a clinic near you.

Yes! Many of our providers offer telehealth visits for established patients, making it easier to get care from the comfort of home. Telehealth is a great option for common concerns, follow-up appointments, and medication reviews.

New patients should contact their preferred Bookmark Medical clinic directly to get registered. Once registered, you may be able to schedule telehealth visits.

Please note:Insurance coverage for telehealth can vary, so it’s a good idea to check with your insurance provider. Also, not all types of appointments are suitable for telehealth.

To find out if a telehealth visit is right for you and to check availability, please call your preferred Bookmark Medical clinic directly. You can find a clinic near you using our Find a Location tool.

To request a refill, contact your pharmacy to see the remaining refills. If you have no remaining refills or if your refill requires authorization, your pharmacy may contact our office on your behalf.

If your refills are exhausted, contact your clinic by phone during business hours to schedule an appointment. Be sure to have your medication name and pharmacy information ready. Please allow 48–72 hours to hear back from our office.

If you are a patient using the MyBookmarkPortal, you may also have the option to request prescription refills online through the patient portal. Click here to access your patient portal.

You can request a copy of your medical records by contacting your clinic or submitting a request through our patient portal. If you need records that aren’t available through the portal, you can complete the Authorization to Release Medical Records Form.

Visit our Patient Resources page to download the Medical Records Release Authorization Form, or access your medical records online through the patient portal.

For additional help, our support team is happy to assist. Contact us at 1-800-488-5959.

Please bring a valid photo ID, your insurance card (if applicable), a list of current medications, and any questions or concerns you’d like to discuss with your provider.

If this is your first visit, we recommend obtaining your prior medical records in advance. To send records electronically to your clinic, please contact your preferred location for the appropriate fax number.

Bookmark Medical accepts most major insurance plans. Because coverage may vary by location, we recommend calling your clinic to confirm accepted insurance providers. Locate a clinic near you by using our Find a Location tool.

Yes. Affordable self-pay rates are available for patients without insurance. Contact your clinic for pricing information and payment options.

We understand that schedules can change! If you need to cancel or reschedule your appointment, please contact your clinic as soon as possible.

We kindly ask that you notify us at least 24 to 48 hours in advance if you need to make a change. Giving us early notice allows us to offer that appointment time to another patient who needs care.

Please be aware that missed appointments without notice may result in a no-show fee.

We ask that you cancel or reschedule appointments at least 24 to 48 hours in advance. This helps us offer that time to other patients in need of care. Missed appointments without notice may result in a no-show fee.

Most primary care visits last between 30 and 60 minutes, depending on the reason for your visit. We always strive to give you the time and attention you deserve.

Yes. Many of our clinics offer translation services or can arrange language assistance during your visit. Please let us know your needs when scheduling, and we’ll do our best to accommodate.

Bookmark Medical clinics focus on comprehensive primary care. From preventive screenings and chronic condition management to urgent health concerns, we are here to guide your care. When specialty care is needed, we can coordinate referrals to trusted partners in your area.

Select Bookmark Medical locations may offer women’s health services, family medicine, and pediatric care. Please contact your preferred Bookmark Medical location to determine what services might be available for you.

Bookmark Medical provides primary care for all ages, but available services and provider types may vary by location. Across our clinics, we offer Family Medicine, Internal Medicine, Pediatrics, and select specialty care through physicians, Nurse Practitioners, and Physician Assistants.

Please contact your local Bookmark clinic to learn more about the care options available near you. Locate a clinic near you by using our Find a Location tool.

We serve patients across Arizona, Florida, Massachusetts, New Hampshire, Tennessee, and Texas. Our corporate offices are in Brentwood, TN, and Westwood, MA.

Locate a clinic near you by using our Locations Directory tool.

MyBookmarkPortal is available for patients receiving care from a Bookmark Medical provider. To ensure you receive the right care, please select the appropriate patient portal based on your location. Each state has its own portal link for MyBookmarkPortal, which you can find below.

• Patient Portal for Bookmark Medical Patients in MA
• Patient Portal for Bookmark Medical Patients in NH
• Patient Portal for Bookmark Medical Patients in AZ
• Patient Portal for Bookmark Medical Patients in FL
• Patient Portal for Bookmark Medical Patients in TX

No, this feature has been turned off for Bookmark practices.

Yes. E-statement notifications, message notifications, and test result notifications are all sent to the patient via email. Patients will not know that they have a message waiting for them on the Patient Portal if they do not have an email account. The use of email helps ensure that the patient or family member receives proper notification from the practice.

Our portal allows you to view your medical records, request prescription refills, and securely communicate with your healthcare provider. You can also track your health progress and manage personal health information through the portal.

On MyBookmarkPortal, patients are now able to check into appointments directly from your phone, pay bills online, and more. Please see list of features below:

• Send Messages to or View Messages from the Office
• View / Download Health Summary, Test Results, Medications, Care Summaries, Patient Education and Medical Forms
• View Upcoming, Historical, and Recommended Appointments
• Update Tobacco Status
• Request Medication Refill
• View Statements
• View Pharmacy on File
• View / Update Insurance
• Pay Bills

To access your medical records, log into your patient portal and navigate to the “Medical Records” section. You can view your test results, visit history, and other important health information directly from the portal.

If you’re having trouble logging in, use the “Forgot Password” feature on the login page for assistance. If you continue to have issues, please contact our support team for further help.

If you need assistance, please contact our portal helpdesk at (833) 746-8292 or by emailing bookmarkportal@bookmarkmedical.com. We are here to help with any login or portal-related issues.

Yes! You can access your MyBookmarkPortal from your smartphone or tablet through a web browser or by downloading the portal mobile app.

Bookmark Medical patients, find Athena’s MyBookmarkPortal mobile app download options below:

• Download athenaPatient on Google Play
• Download athenaPatient on Apple’s App Store

Yes, the MyBookmarkPortal allows you to set up proxy access, which gives family members or caregivers permission to view and manage your healthcare information. You can add a proxy directly through your portal’s settings.

Yes. Family members, such as the patient’s parent, can register for the portal to gain access to their child’s full Patient Portal account.

The age of majority is what determines when a patient can have their own Patient Portal account. The age of the majority varies state by state but is most typically 18 years of age. Bookmark Medical’s age of majority is 12 years of age.

Yes. Patients and other Patient Portal users can log in with the same email and password wherever they see “Log in with athenahealth,” including the Patient Portals of other healthcare providers that use athenahealth services.

Without a portal invitation, Patient Portal users receive an error message when they try to log in to the practice’s Patient Portal using the “Log in with athenahealth” button, and they must then formally register using the Sign up link on the Patient Portal landing page.

Yes! Once you’ve logged in on your laptop, you’ll see “Prefieres el español” right at the top of every page. Just click there, and the portal will switch over to Spanish for you.

When you access your patient care summary on the MyBookmarkPortal, powered by Athena, you’ll find a comprehensive overview of your recent health information. Here’s a breakdown of what’s typically included:

• Your Most Recent Visit: Details from your last appointment, including the reason for your visit.
• Discussion & Next Steps:This section covers the assessment and plan discussed with your provider, any educational handouts you received, and your personalized plan of care. You’ll also see appointment reminders and any orders given.
• Medications: Your current medications and any medications administered during a visit.
• Health Metrics: Your test results, known allergies, and active health problems.
• Immunization History: A list of your received vaccines.
• Lifestyle Information
• Past Visits
• Personal Details
• Your Care Team

No, to use the Patient Portal, patients must use a computer or mobile device with one of these supported browsers:

• Google Chrome
• Microsoft Edge (for Windows 7, Windows 8/8.1, Windows 10, and Windows 11)
• Mozilla Firefox
• Safari (for Apple devices only)

A new patient record is generated for any patient who provides information that differs from what is currently listed in athenaOne. AthenaOne is unable to match patient information with existing patient records if the provided information does not align. In the event that a duplicate account has been created, please consult a team member to facilitate the appropriate merging of the new record with the patient’s existing records in athenaOne.

Most patients receive their bill within 2 to 4 weeks after their insurance has processed the claim. If you haven’t received your bill or have concerns, please contact your clinic’s billing department. If you need further assistance, please contact our Patient Financial Services team at 833-764-1600 for support.

We accept most major credit and debit cards, checks, and other standard forms of payment. Please note that cash is not accepted at any of our locations.

Copayments and any applicable coinsurance are due at the time of service. For clinic-specific billing questions, contact your clinic’s front desk or billing team directly. If you need further assistance, please contact our Patient Financial Services team at 833-764-1600 for support.

Always use the exact web address or QR code found directly on your Bookmark Medical patient statement when making online payments. Avoid using search engines to find the payment link, as sometimes unofficial websites can appear that aren’t affiliated with us.

If you have any doubt about a payment website’s authenticity, please contact your clinic’s billing department or our Patient Financial Services team at 833-764-1600 before entering any information.

If you have questions about your bill, reach out to the billing department at your clinic. We’re here to help clarify any charges or insurance details. If you need further assistance, please contact our Patient Financial Services team at 833-764-1600 for support.

The legacy RevereConnect patient portal is no longer managed by Bookmark Medical. For any questions regarding RevereConnect, please call (888) 696-0108.

Brown Health and Hawthorn providers transitioned to their new portal, MyChart, effective August 25, 2025. For more information, visit brownhealth.org/mychart.

Please contact your medical provider’s office to find out more about accessing your health information.

Important: Bookmark Medical providers are now using the new MyBookmarkPortal, which can be accessed on the Bookmark Medical Portal page.

Please contact your medical provider’s office to find out more about accessing your health information.

If you were previously a patient at a Steward-affiliated clinic, your records remain confidential and protected. Please contact our patient support team at 1-800-488-5959 for assistance with transfer instructions.

If you were previously a patient at Compass Medical, your records remain confidential and protected. Please see detailed transfer instructions below, or contact our patient support team at 1-800-488-5959 for assistance.

There is no fee for Compass Medical patients to obtain their Compass Medical records. You may print the medical record request form, complete it, and return it by mail to the following address:

Sharecare / Compass Medical Records
C/O Sharecare
100 Cummings Center, Suite 351E
Beverly, MA

If you were previously a patient at Hawthorn, your records remain confidential and protected. Please contact our patient support team at 1-800-488-5959 for assistance with transfer instructions.